Venus Boutique Hotel

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Policy

 

Check In Policy

Check-In: From 15:00 hours
Check-out: Until 12:00 hours
Meal Plan: Breakfast is not included.
The hotel reserves the right to pre-authorize credit cards prior to arrival.


Refund & Return Policy

No refund is allowed after booking is confirmed.
Rescheduling is allowed 3 days prior to initial booked date.

 

Cancellation Policy

Cancellation within 3 days prior to the check in date: The total room charges will be forfeited and not refundable.
In case of no show, the total room charges will be forfeited and no refundable.

 

Payment Policy

Prepayment is required to guarantee the booking.

 

State Government Policy

All bookings are subjected to an additional MYR2 Heritage Charge per room per night. This is to be paid directly at the hotel.

 

Private Policy
Last Update 21.02.2013

Venus Boutique Hotel (Venus) is owned and operated by TN HOTEL SDN BHD. The following Privacy Policy describes how we collect, use, disclose, and otherwise process personally identifiable information that we collect about individuals ("Personal Data") in connection with the services available from Venus through the web site located at www.venushotel.com.my ("Site"). By visiting the Site, you are consenting to the collection, use, disclosure and processing of your Personal Data as described in this Privacy Policy. All data that we collect and process is stored on servers located in Malaysia, a country that may not provide an equivalent level of data protection to the laws in your home jurisdiction.

On occasion Venus may revise this Privacy Policy to reflect changes in the law, our Personal Data collection and use practices, the features of our Site, or advances in technology. If we make revisions that change the way we collect or use your Personal Data, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. Venus will also prominently post such material changes prior to implementing the change.

We collect Personal Data about you that you provide to us while using the Site; MOL Pay is the service provider. Personal Data may include your name, address, phone number, credit card number or e-mail address. We also collect non-personally identifiable information, which may be linked to your Personal Data, including your log-in name, IP address and password, and search preferences related to specific searches.

To prevent unauthorized access, we maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. To protect credit card transactions, TN HOTEL SDN BHD currently uses MOL PAY as a service provider to encrypt credit card information during transit.

We use Personal Data and other information collected through the Site to register you with the Site to provide you with the requested products and services, to build features that will make the services available on the Site easier to use, and to contact you about these services. This includes faster purchase requests, better customer support and timely notice of new services and special offers. From time to time, Venus may contact you to request feedback on your experience using the Site, to assist us in improving the Site, or to offer special savings or promotions to you as a Site user, where you have indicated your consent to receiving such communications.

Venus may share your Personal Data with third parties we employ to perform services on our behalf, such as web hosting services, data analysis, to market our products and services, to handle credit card transactions and to otherwise provide you with customer service. All such third parties will be under an obligation to maintain the security and confidentiality of the Personal Data, and to process the Personal Data only in accordance with our instructions.

In some cases, Venus may require that you transact directly with a third party to obtain services, or when you use the Site to reserve a hotel room or obtain another product or service, we may provide your Personal Data to that hotel or other involved third party.
Venus may disclose Personal Data to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests by law enforcement officials, or as otherwise required in order to comply with applicable law, or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also disclose Personal Data to enforce or apply the terms and conditions applicable to our products and services, or to protect the rights, property or safety of TN HOTEL SDN BHD, our users, or others.

In the situations described above, the recipient of the Personal Data may be located in a jurisdiction that may not provide an equivalent level of data protection to the laws in your home jurisdiction.

If you wish to update any Personal Data you have previously provided, or to exercise any right of access, rectification, deletion, or opposition to the processing of your Personal Data that you may have under applicable law, please contact us via our Site. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Data. Any request to access your Personal Data will be answered in less than 30 days.

If you wish to contact our customer service representatives via email you may send an email to:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Alternatively you may send a registered letter to the venus offices at the following address:
No. 18, Jalan PM6,
Plaza Mahkota,
75000 Melaka.

You may also contact our customer service agents 24/7 via phone at the following number:
+6062868111

A Special Note About Children
Persons under the age of 18 are not eligible to use any services on our Site.

 

Term & Conditions

By making a reservation on our Site, you accept and agree to the relevant Hotel policy, terms and conditions, including cancellation and no-show policies applicable to that booking, and to any additional (delivery) terms and conditions of the Venus that may apply to your reservation or during your stay, including for services rendered and/or products offered by Venus. Please note that you may be charged for your cancellation in accordance with Venus’s cancellation and no-show policy. We recommend that you read the cancellation and no-show policy of Venus carefully prior to making your reservation. If you fail to check in to your Hotel on time on the day of your reservation and do not alert the Hotel, the remaining portion of your reservation may be canceled and no refundable.

If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein, contact Customer Service.

For pre-paid bookings with Venus, your credit card will be charged by MOLPay Sdn Bhd for the full upon reservation and confirmation of the booking. For certain product or service rendered, we will not charge your credit card, as you will pay the Venus directly. However, Venus may pre-authorize your card, charge a deposit or charge the full price of the reservation /product/ service rendered up-front. Hotels may require credit card details in order to guarantee your reservation.

In the event of credit card fraud or unauthorized use of your credit card by third parties, you should contact your bank or card issuer immediately upon becoming aware of such unauthorized use. If you suspect an unauthorized or fraudulent booking was made via Venus, please contact our Customer Service team immediately.

In order to make a booking you must be over 18 years old (or the age of majority in those countries and territories where it is higher than 18) and have the full legal capacity to make the transaction (or have the authorization from your legal guardian). You undertake that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the transaction. You accept financial responsibility for all transactions made under your name or account.

You undertake that the details you provide us with in making a booking are fully correct. Venus reserves the right not to accept certain credit cards. Venus may add or remove other payment methods at its discretion.

Reservations are not confirmed until you have received a confirmation email. It is possible that a Venus could become fully booked during the fraud check, in which case the reservation will no longer be available. Venus can never be held liable in such cases. Additional information submitted will be treated in line with strict industry standards to protect privacy, using encryption for transmission and specialized agents for verification. If you choose not to submit the additional information, the booking will not be completed and fully cancelled.